Your business.
Your privacy.

01Privacy Policy

Heverto Seller is operated by Nidhu Kushwaha ("Heverto", "we", "us" or "our") in India. This policy explains how personal information is handled when sellers register a store, manage products, fulfil orders, receive settlements or contact us through the Heverto Seller app and related seller services.

This policy applies to seller accounts and authorised store users. Customer and rider apps have separate privacy notices. Privacy enquiries can be sent to contact@heverto.com.

02Information we collect

The information involved depends on the features you use and the details you submit.

03How we use information

• Create and administer seller accounts and verify stores.
• Publish store listings, manage inventory and process orders.
• Coordinate order preparation, pickup, delivery and support.
• Calculate charges, reconcile transactions and manage payouts.
• Send account, order, security and service notifications.
• Investigate misuse, protect accounts, resolve disputes and meet applicable record-keeping obligations.

Where optional processing requires consent, we will request it separately. You can withdraw that consent by changing available settings or contacting us; this may affect the associated optional feature.

04Permissions & your choices

Permissions should be requested only when needed for an enabled feature. You can manage them in your device settings.

• Location: if you use device location to set or update your store's map position, it is used for store discovery and pickup coordination. A store address entered manually is also location information.
• Camera and selected photos/files: if enabled, these let you upload product images, store photos or verification documents.
• Notifications: if enabled and permitted, these deliver order alerts and account updates.

Denying a permission may limit the related feature. Background location, advertising identifiers or other sensitive permissions must be specifically disclosed if the released seller app uses them; they have not been verified for this draft.

05Who receives information

• Customers: store profile, catalogue, business location and seller contact information intended for display or order fulfilment.
• Delivery partners: store location, pickup contact and relevant order details needed to collect and deliver orders.
• Service providers: providers supporting hosting, authentication, notifications, maps, payments and communications, to the extent needed for their service. Confirm the seller app's exact providers before adopting this policy; Heverto's planned stack includes Firebase/Google services, and payment or messaging providers where enabled.
• Authorities and professional advisers: when necessary to comply with applicable obligations, investigate fraud or protect legal rights.
• Business transfers: relevant information may be transferred during a merger, acquisition or restructuring, subject to applicable safeguards and notice requirements.

Any sale of data, advertising-related sharing or tracking must be explicitly disclosed if used. Those practices have not been verified for this draft.

06Security & storage

We aim to restrict access to authorised personnel and providers, protect data during transmission, and maintain appropriate operational safeguards. No system can guarantee absolute security. Keep your login details and OTPs private and report suspected account misuse to us.

Service providers may process information in India or other countries depending on their infrastructure. Actual hosting regions, transfer arrangements and technical security controls must be confirmed before this draft is adopted.

07How long information is kept

Account and store information is kept while needed to provide seller services. After closure, information no longer required for a legitimate purpose should be deleted or anonymised.

Transaction, settlement, tax, dispute, fraud-prevention or legally required records may need to be retained after account deletion. Access to retained records should be restricted to those purposes. Backup copies may remain until the normal backup cycle expires.

The specific record retention periods, backup expiry cycle and deletion completion timeframe are pending operator confirmation. This draft does not promise an unverified deletion deadline.

09Your privacy choices

You may contact us to request access to or correction of your personal information, account deletion, withdrawal of optional consent, or help with a privacy concern. Available rights depend on applicable law and the information involved. We may verify your identity before responding.

Store information can be updated through available seller settings. Device permissions can be changed through Android settings. Disabling notifications may prevent timely order alerts.

10Customer information entrusted to sellers

Customer information made available through orders must be used only for fulfilling those orders, providing related support and meeting applicable obligations. Protect it from unauthorised access and do not use it for unrelated marketing or disclose it to others without a valid basis.

11Children & policy updates

Heverto Seller is intended for business owners and authorised representatives, not for children. If you believe a child has provided personal information without appropriate authorisation, contact us so we can investigate and take appropriate action.

We may update this policy as seller services or applicable requirements change. The published policy will show its effective or updated date, and material changes will be communicated where required.

12Let's talk privacy.